Ard Commercial Services, LLC

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Terms of service

Ard Commercial Services LLC

Online Booking Portal – Terms of Service

By submitting a service request through this Online Booking Portal, you (“Customer”) agree to the following Terms of Service, which govern all work performed byArd Commercial Services LLC(“Company,” “we,” “us,” or “our”).

1. Scope of Services

Ard Commercial Services LLC provides professionalinstallation, preventative maintenance, servicing, and repairof commercial restaurant equipment. We donotsell or supply equipment unless explicitly stated in writing.

All services are subject to technician availability, equipment type, site conditions, and parts availability.

2. Service Requests & Scheduling

Submitting a request through this portal constitutes a request for service, not a guarantee of immediate availability or resolution.

  • Appointment times are estimates and may change.

  • Same-day, emergency, and after-hours service is subject to availability and confirmation by our office.

  • We reserve the right to reschedule or delay service due to unforeseen circumstances, including technician availability, safety concerns, weather conditions, or access issues.

3. Emergency & After-Hours Service

Emergency, after-hours, weekend, and holiday service may be available atpremium rates, including increased labor, trip, or diagnostic fees.

Emergency service is intended to address urgent operational issues but does not guarantee immediate resolution or parts availability.

4. Access & Site Conditions

Customer is responsible for ensuring:

  • Safe, unobstructed access to the equipment

  • Equipment is accessible, powered, and ready for service

  • Compliance with all applicable safety, health, and local regulations

If equipment is inaccessible or unsafe, service may be delayed, rescheduled, or declined. Additional labor or return visit charges may apply.

5. Estimates & Authorization

Any estimates provided are non-binding and based on information available at the time. Final costs may change upon inspection and diagnosis.

By booking service, Customer authorizes Ard Commercial Services LLC to:

  • Perform diagnostics

  • Complete requested or approved repairs or maintenance

  • Use replacement parts as required, subject to approval when applicable

6. Service Agreements & Maintenance Contracts

Customers with active service agreements or preventative maintenance contracts are governed by the terms and scope of those agreements.

  • Coverage is limited to services expressly included in the contract

  • Repairs, parts, or labor outside the agreement scope will be billed separately

  • Preventative maintenance reduces risk but does not eliminate the possibility of equipment failure

7. Payment Terms

  • Payment terms are outlined on the invoice or service agreement.

  • Labor, trip charges, emergency fees, parts, and materials may apply.

  • Past-due balances may result in suspension or refusal of future service.

Accepted payment methods and due dates are specified on the invoice.

8. Cancellations & Missed Appointments

  • Cancellations or rescheduling must be made within a reasonable time prior to the scheduled appointment.

  • Missed appointments, denied access, or late cancellations may result in a trip charge or service fee.

9. Warranty & Limitation of Liability

  • Workmanship warranties, if any, are limited to the terms stated on the invoice or service agreement.

  • We are not responsible for pre-existing conditions, normal wear and tear, improper use, or manufacturer defects.

  • Ard Commercial Services LLC is not liable for indirect, incidental, or consequential damages, including loss of revenue, food spoilage, or business interruption.

10. Customer-Provided Equipment or Parts

We do not guarantee the performance or longevity of customer-supplied equipment or parts unless otherwise agreed to in writing.

11. Accuracy of Information

Customer agrees to provide complete and accurate information when submitting service requests. We are not responsible for delays or issues caused by inaccurate or incomplete information.

12. Right to Refuse or Discontinue Service

We reserve the right to refuse or discontinue service due to unsafe conditions, non-payment, abusive behavior, or circumstances beyond our control.

13. Governing Law

These Terms of Service are governed by the laws of the state in which Ard Commercial Services LLC operates, without regard to conflict of law principles.

14. Acceptance of Terms

Use of this Online Booking Portal constitutes acceptance of these Terms of Service. These terms may be updated at any time, and continued use of the portal indicates acceptance of the most current version.

Thank you for booking your appointment. We will be in touch as soon as possible.

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